Our 60-Day Satisfaction Guarantee
We stand firmly behind the quality of our streaming infrastructure. If you find that our service does not meet your expectations or is incompatible with your household network within the first 60 days of activation, you are fully entitled to request a comprehensive refund.
Conditions for Approval
- Unresolved Technical Failures: If you face persistent connectivity drops or server timeouts that our technical support team is unable to resolve within a 48-hour troubleshooting window.
- Device Incompatibility: In the rare event that our provided applications cannot successfully authenticate on your specific Smart TV or streaming hardware, despite following our official setup guides.
How to Initiate a Claim
To process a cancellation and return of funds, please contact our billing team through the Support Center. Ensure your message contains:
- The email address utilized during the checkout process.
- Your unique subscription username or MAC address.
- A brief explanation detailing why the service did not fulfill your requirements (this helps us improve our network).
Upon receipt, our financial team will verify your account status and authorize the reversal of charges. Please note that banking institutions typically require 3 to 7 business days to reflect the returned balance on your original payment method.
Disclaimer: We maintain the right to reject refund claims that exhibit signs of account sharing abuse, violation of our Terms & Conditions, or repeated cyclical purchases and cancellations intended to bypass standard subscription fees.